FAQ

Frequently Asked Questions

Q1: How do I find my photos?

Find your race - Enter all or part of the event name in the search box at the top left of the page.

Enter your Bib number in the search box at the top right of the page.

Q2: I can’t find my photos

Please drop a note with your Race name, date, location & BIB number, your email ID & mobile number via ‘Contact Us’ or on the offline message box available at the bottom right corner of the page. We shall get back in 48 hours.

Q3: You emailed me a link to my photos but there are none

Regret the inconvenience. Please contact us with appropriate details (see above)

Q4: How do I order my photo?

Click on the photo you like. You’ll be presented an option ‘Add to cart’, check that option. You can add as many you want to the cart and then, click on ‘Checkout’.

Review your order in ‘View Cart’, then click on ‘Pay’ to complete the delivery and payment details.

Q5: I’ve changed my mind about my order — I have not yet paid

You can remove an item by clicking the ‘Remove from cart’ by the photo in your Shopping Cart.

Q6: I want to order more photos from the same event

Click on “Your race” to view more of your own images. To view images of a different person, return to the homepage, select the event and enter the person’s BIB number. You may select any other photos from the same event and add them to your shopping cart – even if they are of different competitors. This is considered as separate order.

Q7: I am happy with my order and I am ready to pay

Make a final check of the order in your Shopping Cart. Click on “Pay”.

If you include an email address, you will receive an automatic email when payment is successful.

You order details will be confirmed and an Order Number and email ID will appear on the screen. We suggest you print this page or save it on your computer. We recommend you keep a record of the order number.

Q8: How do I pay?

We recommend payment by any card with a Visa or Mastercard logo (including Debit Plus and Maestro) as the option with the fastest processing time. Credit Card details may be entered on the Checkout page. This is a secure site. At the end of the transaction you will receive an order number. Keep this for reference in case of an enquiry. If you listed your email address at Checkout, you will receive an automatic email confirming your order number.

Bank Transfer/American Express Online and other payment options are available through PayU. If you choose one of these options, follow the prompts you receive.

When all details have been entered, click “Submit”.

Q9: Why do you want my email address?

We send an automatic email to confirm your order and another when it has been fulfilled. We also need your email address if you have ordered digital products for download.

Q10: How do I know my order has been accepted?

You order details will be confirmed and an Order Receipt will appear on the screen. You may print the receipt or save it on your computer. We recommend you keep a record of the order number.

When your order has been processed online, you will receive a confirmation email that includes the Order Number. Please keep a record of the Order Number until you receive your photos. You will need to quote it in any enquiries.

If you included your email address when placing your order, you will receive an automatic email when it is dispatched or ready to download.

Q11: When will my order arrive?

Digital download images are usually available minutes after receipt of payment. At busy times, downloads may take longer. Please be patient.

Q12: Can I include another person’s images in my order?

All orders are available for a single BIB number only.

Q13: How soon can I download my images?

Photo downloads are usually available minutes after receipt of payment. At busy times, downloads may take longer. Please be patient.

Q14: How do I download my images?

When your order is ready, an automatic email is sent with a link directly to your download page.

You can also go to the homepage and click on “Have Order number” under the ‘Services’ heading on the right side of the site.

Enter your order number and BIB number in the boxes, then click “Continue”.

To download images, click “Download” under each image. This will save the image to your computer for viewing and printing at leisure. We recommend you save them to a CD for safe-keeping.

Q15: Can I download images to my mobile device?

You can open the site in mobile device browser and follow the instructions provided above, to download images.

Q16: How long do I have for downloading photos?

Photos remain online to download for 30 days.

Q17: My online downloads say “Expired” and I’ve lost the images from my computer

Your order has not been lost. Please “Contact Us”. Describe the problem encountered, along with your Order number, correct email address and mobile number. We will get back to you with a solution in 48 hours.

Q18: I placed my order a long time ago and I haven’t received anything.

Please “Contact Us” with order number, email address and mobile number, payment date and any other information to help us locate your order.